Biographical Information
Joana de Quintanilha
vice president and principal analyst at Forrester Research
Joana de Quintanilha is vice president and principal analyst at Forrester Research. Based in Amsterdam, de Quintanilha serves customer experience professionals, with areas of expertise including journeycentricity, emotion and journeys, digital customer experience, tools like journey mapping and journey orchestration, and Agile methods. She also focuses on brand and leads CX trends research in Europe.
Articles for Joana de Quintanilha
Invisible Culture: Sustaining Great CX in Our Remote Work Times
12 Aug 2021
An organization's norms and values must permeate the workforce, now more than ever.