Biographical Information

Kevin Jolliffe

senior vice president, North America, Intradiem

Kevin Jolliffe is senior vice president, North America, at Intradiem. Jolliffe has more than 20 years of global executive operational experience specializing in workforce planning, outsourcing, remote agent models, and contact center technology. He’s an industry thought leader and innovator who challenges traditional thinking to shape the future of intelligent automation and improve the customer service industry. To learn more, visit https://go.intradiem.com/home_security-and-compliance_mfg.

Articles for Kevin Jolliffe

With Contact Centers Going Remote, Data Security Must Be a Priority

Data theft is a real threat to the finance, product development, and human resource departments of large organizations. The unique vulnerability of contact centers, especially with remote agents, means that data security needs to be urgently addressed.