Biographical Information
Kevin Jolliffe
senior vice president, North America, Intradiem
Kevin Jolliffe is senior vice president, North America, at Intradiem. Jolliffe has more than 20 years of global executive operational experience specializing in workforce planning, outsourcing, remote agent models, and contact center technology. He’s an industry thought leader and innovator who challenges traditional thinking to shape the future of intelligent automation and improve the customer service industry. To learn more, visit https://go.intradiem.com/home_security-and-compliance_mfg.
Articles for Kevin Jolliffe
With Contact Centers Going Remote, Data Security Must Be a Priority
02 Jun 2021
Data theft is a real threat to the finance, product development, and human resource departments of large organizations. The unique vulnerability of contact centers, especially with remote agents, means that data security needs to be urgently addressed.