Biographical Information

Neil Hammerton

CEO of Natterbox

Neil Hammerton is CEO of Natterbox. Having begun his career with BT, Hammerton cofounded the telecoms disrupter in 2010 with the aim of transforming the business telephony experience of firms and their customers. Today, Natterbox works with over 250 businesses around the world to improve data integration through CRM within Salesforce. Natterbox enables them to put the telephone at the heart of their digitized customer services strategy and guarantee high standards across their customer services experience.

Articles for Neil Hammerton

4 Ways Speech Analytics Can Build the Contact Center of the Future Right Now

To stay ahead in this challenging market, contact centers are turning to speech analytics technology to analyze customer interactions and ensure compliance at every step of the customer journey.