Biographical Information

Derek O’Carroll

CEO, Brightpearl

Since taking the helm as CEO of Brightpearl four years ago, Derek O’Carroll has led the digital operations platform to more than $18 million in revenue, a $105 million valuation, and managing more than $5 billion in orders. Shortlisted for CEO of the Year at the Digital Masters Awards in 2018, the father of two is now recognized globally as a retail expert.

Articles for Derek O’Carroll

Building Trust with Customers Is Critical. Here Are 5 Ways to Do It

Engineering trust will be a key driver of both customer retention and acquisition in 2021. Brightpearl's CEO proposes five ways retailers can strengthen the bond between their brand and the consumer.