Joseph Ansanelli is cofounder and CEO of Gladly, a company he incubated at Greylock Partners with Dirk Kessler and Michael Wolfe. At Gladly, he’s working to empower customer service agents with a platform that turns them into heroes. This role builds on his customer service experience as a cofounder and CEO of Connectify. He also cofounded and was CEO of Vontu, the leader in data loss prevention, which was acquired by Symantec in 2007. In addition to his role at Gladly, Ansanelli is a partner at Greylock Partners and on the Board of Directors of Sumo Logic, Grand Rounds, and Trifacta.