Biographical Information

Brent Adamson

Distinguished Vice President, Advisory, at Gartner

Brent Adamson is a Distinguished Vice President, Advisory, at Gartner, serving heads of sales, customer service, and marketing. He facilitates a wide range of executive-level discussions around the world, including global sales meetings, keynote presentations, board-level presentations, and hands-on best practice workshops.

Articles for Brent Adamson

Customer Service’s New Role: Value Enhancement

It's no longer good enough to dissuade customer disloyalty. Customer service should strive to increase customer loyalty, by bringing something more than issue resolution to the table.