Biographical Information
Brent Adamson
Distinguished Vice President, Advisory, at Gartner
Brent Adamson is a Distinguished Vice President, Advisory, at Gartner, serving heads of sales, customer service, and marketing. He facilitates a wide range of executive-level discussions around the world, including global sales meetings, keynote presentations, board-level presentations, and hands-on best practice workshops.
Articles for Brent Adamson
Customer Service’s New Role: Value Enhancement
01 Dec 2020
It's no longer good enough to dissuade customer disloyalty. Customer service should strive to increase customer loyalty, by bringing something more than issue resolution to the table.