Heather Caudill is senior vice president of relationship management at AvidXchange, the industry leader in automating invoice and payment processes for midmarket businesses. Since joining AvidXchange in 2002, Caudill has focused on technical support and project management, where she gained a deep knowledge of the solution and, more importantly, of the customer. Caudill  has remained a constant voice for customer advocacy and led the growing customer team with empathy and authenticity. Caudill received a Bachelor of Arts from UNC Charlotte and her MBA from the Jack Welch Management Institute and is a certified Project Management Professional.