Poonam Thompson is senior manager, Digital Customer Experience practice, at Capgemini. Thompson is a leader with more than 14 years of experience delivering client engagements using iBPM Pega. She is extremely passionate about thought leadership, and based upon her experience and expertise, she thrives to provide the best guidance and solutions to her customers to make their transformational journey a success. Her expertise lies in understanding the business challenges that clients are facing and providing the optimal solutions that meet their strategic objectives along with providing business process improvement.