Biographical Information

Kim Houlne

founder and chief executive, Working Solutions

Kim Houlne is the founder and chief executive of Working Solutions. Working Solutions, founded 24 years ago, is a recognized leader in on-demand, onshore contact center outsourcing. From across the U.S. and Canada, its workforce of sales, service, and tech-support experts elevate customer care and improve business results.

Articles for Kim Houlne

The Key to E-Commerce Success: Blending Artificial Intelligence with Intelligent (Human) Agents

As the pandemic has accelerated the shift to online selling, artificial intelligence (AI) and the intelligent agent (IA) must complement each other—with automation segueing into customer care by human agents.