Biographical Information

Susan Marshall

founder and CEO, Torchlite

Susan Marshall is a 25-plus-year technology professional who’s worked at Adobe, Apple, and Salesforce. As the visionary behind Torchlite, Marshall brought the first Torchlite Marketplace online in 2015 to create a road map for marketers to successfully navigate the digital learning curve ahead, while giving highly skilled, professional freelancers the opportunity to expand their own businesses. Now a Certified Salesforce Partner, Torchlite’s primary focus is to serve businesses working with cross-cloud Salesforce products. Susan loves technology, digital marketing, and building teams of super-smart people.

Articles for Susan Marshall

Why CRM Is Critical to Small-Business Success Right Now

Amid the pandemic, many SMBs have implemented CRM solutions at lightning speed, and it's no secret why: customer loyalty, engagement, and retention.