Michael Ringman is chief information officer at TELUS International. Prior to joining TELUS International in 2012, he was VP of global infrastructure at TeleTech, and before that, a network consultant for IBM Global Services. In his various positions, he has reduced operating costs by more than 20 percent, implemented cloud-based contact center solutions across 75 delivery centers, and delivered over two billion minutes of VoIP annually while increasing system availability to 99.95 percent. He holds a Bachelor of Science in aerospace engineering and a Master of Science in telecommunications, both from the University of Colorado.