Eduardo Umanzor, Ph.D., is senior director of learning design and innovation at BTS, an organization that works with leaders at all levels to help them make better decisions, convert those decisions to actions, and deliver results. Umanzor has extensive experience in sales, sales management, learning design, and training. By helping curriculums and learning programs evolve, he ensures companies can meet and surpass the demands that challenge them every day. For more comprehensive insights and skills pertaining to virtual-first selling, BTS offers a series of online modules on selling virtually.