Scott Budding is the workforce and process optimization manager at Business Systems and has more than 17 years of experience in the contact center industry.  Budding and his team of consultants are responsible for implementing workforce optimization solutions to our customers, helping them to transform their businesses by delivering exceptional business results. He is passionate about his work and works closely with customers to deliver technology ranging from workforce management , analytics, quality management, and RPA right through to back office optimization, ensuring they get the maximum ROI out of their investments.