Biographical Information

Umesh Sachdev

cofounder and CEO, Uniphore

Umesh Sachdev is the cofounder and CEO of Uniphore, an early leader in the emerging conversational service automation category.

Articles for Umesh Sachdev

For Contact Centers Confronting the COVID-19 Crisis, Conversational Service Can Provide Relief

Organizations need to balance processing call volume quickly with committing to care for their customers, which means assuaging their fears, understanding their concerns, and ensuring they get the best experience in this difficult time.