cofounder and CEO, Uniphore
Umesh Sachdev is the cofounder and CEO of Uniphore, an early leader in the emerging conversational service automation category.
Articles for Umesh Sachdev
For Contact Centers Confronting the COVID-19 Crisis, Conversational Service Can Provide Relief
25 Mar 2020
Organizations need to balance processing call volume quickly with committing to care for their customers, which means assuaging their fears, understanding their concerns, and ensuring they get the best experience in this difficult time.