Biographical Information

Adam Dorfman

director of product management, Reputation.com

Adam Dorfman is a director of product management at Reputation.com and leads the teams responsible for its directory, business listing, and publishing solutions. He is a technology and digital marketing professional with more than 20 years of experience. In 2006, Dorfman cofounded SIM Partners and helped create a business that made it possible for companies to automate the process of attracting and growing customer relationships across multiple locations. Dorfman regularly speaks at search marketing events such as Search Marketing Expo (SMX) and State of Search as well as industry-specific events including HIMSS. Follow him on Twitter @phixed.

Articles for Adam Dorfman

Why Businesses Need to Manage Customer Feedback—Wherever It Appears

Your customers are giving you valuable input through formal reviews and unstructured feedback across the entire digital world. To get a complete view of customer insight, you have to think of feedback as an ecosystem, and you'll need to manage your reputation across a broad set of sites.