Biographical Information

Martha Brooke

Martha Brooke is the founder of Interaction Metrics, a research-driven customer listening agency. Brooke is a certified customer experience professional (CCXP) and holds a Six Sigma Black Belt. Interaction Metrics uses customer feedback methods such as surveys and service evaluations to uncover clients’ missed opportunities with customers and show how to improve. Connect with Brooke on LinkedIn: linkedin.com/in/marthabrooke.

Articles for Martha Brooke

Want to Go Beyond Customer Satisfaction? Here are 4 Principles You Need to Know

To boost customer loyalty and advocacy, you need a customer feedback program that gives you the insight and depth to improve.