Fang Cheng is CEO and cofounder of Linc Global, an AI-powered customer care automation platform that powers digital experiences to strengthen brand/shopper relationships. Fang cofounded Linc to help close the gap between shoppers and the brands that serve them, bringing together a seasoned team of technologists and product minds to empower brands with the ability to serve and engage shoppers one-to-one. Prior to founding Linc, Fang served as the CEO of Proximiant, a venture-backed start-up based in Silicon Valley, with a mission to make personalized shopping a reality for every cross-channel retailer. Previously, Fang cofounded and served as CEO of Touchco, a company focusing on a new touch-sensing technology that was acquired by Amazon in 2010.
For Retailers, AI Is the Customer Care X-Factor
Turning comments and sentiment into structured data requires a balance of human intelligence and artificial intelligence.