Biographical Information

Anthony Smith

Anthony Smith is the CEO and founder of Insightly. He built the first version of Insightly in six months after identifying a market need for a CRM solution focused on small business. He has previous experience designing and building customer relationship management software for enterprise use. Prior to Insightly, Anthony worked as a consultant for IBM and as a software engineer for global mining consultancy Snowden.

Articles for Anthony Smith

The CRM State of the Union: It’s Time for Empathy with the Customer

With consumers now in control of the conversation, businesses must start approaching the customer as a lifelong relationship that needs to be nurtured.