Biographical Information

Kate Elliott, Tim Conder

Kate Elliott is a customer success solutions executive at Bolstra. Elliott previously served as a customer success manager working directly with teams to define and deliver consistently superior experiences to their own customers. Tim Conder is the vice president of customer success at Bolstra. Prior to joining the leadership team at Bolstra, Conder had his own customer success consulting business, eServeo, where he built a comprehensive set of best practices around the full customer life cycle—from acquisition to on-boarding to renewals.

Articles for Kate Elliott, Tim Conder

The 5 Stages of Customer Success Maturity

At first you might be winging it, but with good personnel, processes, and technology (not to mention time, effort, and accountability), you'll be on your way to true customer success.