Biographical Information
Cindy Zhou is vice president and principal analyst at Constellation Research, covering digital marketing transformation and sales effectiveness.
Articles for Cindy Zhou
How Artificial Intelligence Can Help Transform Customer Engagement and Sales
01 Mar 2018
By analyzing sentiment and contextualizing data, AI can help marketing, sales, and customer support
The Future of CX Is Orchestrated Engagement
31 Jul 2017
Forward-thinking companies must find ways to make the cacophony of customer experience technologies play together