Biographical Information

Cindy Zhou

Cindy Zhou is vice president and principal analyst at Constellation Research, covering digital marketing transformation and sales effectiveness.

Articles for Cindy Zhou

How Artificial Intelligence Can Help Transform Customer Engagement and Sales

By analyzing sentiment and contextualizing data, AI can help marketing, sales, and customer support

The Future of CX Is Orchestrated Engagement

Forward-thinking companies must find ways to make the cacophony of customer experience technologies play together