Biographical Information

Rick Kelly

Rick Kelly is the vice president of product at FUEL CYCLE, where he leads product initiatives for the SaaS-based customer insights solution. Having spent most of his career in the market research industry, Kelly works closely with clients and the operations team to ensure clients are getting the most out of their online customer communities. Follow and engage with Kelly on Twitter @_rickkelly.

Articles for Rick Kelly

In the On-Demand Era, Customer Feedback Must Be Modernized

Consumers today expect instant gratification, and trends fade as quickly as they begin. To stay relevant and on target, brands must move beyond traditional methods of gathering customer feedback.