Senior vice president Steve Pollema oversees TeleTech’s Customer Technology Services division, which focuses on helping its clients deliver exceptional customer experiences by providing on-premises and cloud-based CX solutions. With more than 30 years of experience in systems integration and management consulting, Pollema has significant client-focused experience in large-scale system development and maintenance, program management, and business planning and development. He previously worked at eLoyalty, Whittman-Hart, MarchFirst, and Accenture.