Biographical Information

Craig LeGrande and Amir Hartman

Craig LeGrande is CEO and cofounder of Mainstay, a customer success management and business value cloud platform provider. Amir Hartman is executive director of Global Customer Programs with Oracle. Competing for Customers, published by Pearson, was authored by LeGrandeHartman, and Jeb Dasteel, chief customer officer at Oracle.

Articles for Craig LeGrande and Amir Hartman

B2B Vendors Might Be Misjudging Their Customer Success Efforts

Is there a chasm between what you think you're delivering to customers, and what your customers say they're actually receiving? Here's how to cross it.