Amanda Bell is lead instructional designer at HighPoint Global and a Certified Professional in Learning & Performance (CPLP) with more than 18 years of experience in designing learning experiences. With a focus on performance improvement, she’s developed highly interactive e-learning, mobile learning, instructor-led, and performance-support solutions for a variety of industries. Her first job was on a technical help desk, so she’s come full circle today, leading the research-driven design and development of contact center training programs.
5 Steps to Building World-Class Contact Center Reps
Create an environment that gives reps the confidence to help customers at any touch point.