Andrew Anderson is a lead instructional designer at HighPoint Global. His more than 12 years of educational experience as a teacher and administrator in both secondary and postsecondary education in Indiana and New York City lends him a unique perspective in designing multichannel learning experiences. As a data-driven instructional designer at the company, Anderson leads the development of virtual or instructor-led courses as well as curriculum redesigns for contact center training programs.
5 Steps to Building World-Class Contact Center Reps
Create an environment that gives reps the confidence to help customers at any touch point.