Biographical Information

Alok Kulkarni

Alok Kulkarni is the cofounder, CEO, and chairman of Cyara. Kulkarni founded Cyara with a belief that the right software testing platform would enable businesses to guarantee success in serving their customers while keeping up with the rapid pace of innovation and consumer expectations.

Articles for Alok Kulkarni

Delivering Great Customer Experience Takes More than the Net Promoter Score

The metric is still useful, but companies should use it with careā€”and recognize that new ways are needed to assess customer satisfaction.