Scott Horn is chief marketing officer at 7, which he joined in 2015. Horn has more than 20 years of global marketing experience with leading technology companies. Prior to joining 7, he was vice president, global marketing, for Seagate Technology, a global storage technology leader, where he drove revenue with a redesigned product line strategy, focused digital and demand marketing efforts on enhancing customer acquisition and loyalty, and spearheaded the company's rebrand from a component manufacturer to a technology solution provider. He also spent 17 years in Seattle at Microsoft, holding marketing and product development roles across various lines of business, including Windows Phone, Windows Embedded, and Developer Tools.
Q: Customer Agents or Self-Service? A: Both
The future of customer service is not a false choice between human versus machine.