Biographical Information

Imad Alabed

Imad Alabed is senior director of Pivotal CRM & Knova KM at Aptean , with 20-plus years of experience in the CRM space. Alabed started his career as a CRM technical consultant and spent more than 10 years implementing and integrating CRM solutions for numerous clients across a variety of industries. During the past five-plus years, he has shifted his focus to CRM product management. As a senior director for CRM, he is responsible for evolving CRM to ensure that it meets the client’s needs. Alabed holds a BA in electrical engineering from Boston University and an MS in management information systems from Concordia University in Montreal, Canada.

Articles for Imad Alabed

Prepare Your CRM Now for Predictive Analytics

CRM systems are made even more powerful by adding predictive analytics, but you have to make sure your data is up to the challenge.

Intelligent CRM Connects Customers and Users

Chatbots can help CRM move from an internally focused information warehouse to an externally driven engagement tool, building relationships based on what is important to both customers and users.

2 Questions Intelligent CRM Systems Must Answer

To get a complete customer profile that provides actionable insights, the relationship between company and customer must be cultivated.

Is It Time for Your CRM System to Evolve?

Like nature, technology is always moving forward and adapting—and your enterprise applications should be no different.