Biographical Information
Tim Pickard is the senior vice president of marketing at NewVoiceMedia. Pickard joined NewVoiceMedia in July 2011 with more than 20 years of experience as a leader in the IT industry. He served as vice president and board member of RSA Security's international business for seven years, where he ran marketing in EMEA, Asia Pacific, and Japan. He spent two years as chief marketing officer for SaaS/cloud-based email management provider Mimecast.
Articles for Tim Pickard
5 Reasons Customers May Never Shop with You Again
20 Jun 2017
Find out what turns today's customers off most—and how to avoid falling prey to those mistakes.
Creating an IVR Solution? Answer These 4 Questions First
15 Apr 2016
If you want an interactive voice response system to actually help your customers, it needs to address these crucial areas.