Biographical Information

Nicholas Klisht

Nicholas Klisht is a contact center and customer experience consultant with more than a decade of experience leading customer service operations teams, including as senior manager of contact center capabilities at TD Canada Trust and as vice president of alternate channels at Citi Retail Services. Klisht has demonstrated expertise in building forward-looking strategic road maps, improving customer experience, and driving operational efficiencies.

Articles for Nicholas Klisht

5 Ways to Perfect Your In-Store Pickup Program

Making the transition to omnichannel means that retailers need to get their back-end processes in order.