Biographical Information

Barry Coleman

Barry Coleman is CEO at UserCare, an in-app customer service solution that uses Big Data to help companies grow lifetime value by blending real-time support with relationship management. Coleman is also senior vice president of engineering at Manage, the premier mobile performance advertising platform. Prior to UserCare, Coleman served as CTO and vice president of support and customer optimization products at ATG, which was acquired by Oracle for $1 billion. Coleman is the author on several patents and applications in the areas of online customer support, including cross-channel data passing, dynamic customer invitation, and customer privacy. He holds a B.A. in Artificial Intelligence from the University of Sussex.

Articles for Barry Coleman

4 Ways Mobile App Providers Can Deliver Better Customer Service

Churn for apps is high, but vendors can earn loyalty by making support a top priority.