Dave Hart is vice president of Global Customer Transformation at ServiceMax, where he focuses on working with prospects and existing customers to understand and unlock the true value of their field service organizations. Having started his career as a field service engineer, Hart has decades of field service management and customer transformation experience, most recently leading Pitney Bowes’s entire European Service organization. During his more than a decade at Pitney Bowes, Hart also managed the international DMT (Document Messaging Technologies) service group, UK GMS (Global Mailing Solutions) group, and national operations of Pitney Bowes Management Services.
Customer Transformation Is the New Customer Support
Vendors need to help ensure their clients are poised to succeed, both before and after a deployment.