Biographical Information

Gregory Pal

Gregory Pal is vice president of marketing, strategy & business development at Nuance Enterprise Division, responsible for customer self-service solutions that are used by leading organizations around the world to automate and optimize customer care experiences—from the contact center to the Web and mobile devices. Prior to joining Nuance, Greg held various marketing, strategy, and business development roles in a variety of industries, including network-based IVR services at Tellme Networks, renewable fuels and chemicals at LS9, and customer engagement solutions at Opower. Greg earned a Bachelor of Science degree in computer science from the Massachusetts Institute of Technology and an MBA from Harvard Business School.

Articles for Gregory Pal

Why Customer Service Is Marketing—and How to Get It Right

In today's marketplace, savvy businesses are using unique technologies to up the ante on customer experience across all channels—phone, mobile, text, and Web—which translates into customer retention and higher sales.