Biographical Information

Robert Montaudo

Robert Montaudo is the director of CRM for growth and emerging businesses for Disney Parks and Resorts. He leads  the direct marketing CRM initiatives for Adventures by Disney, Disney Cruise Line, Disney Vacation Club,  and Aulani, A Disney Resort & Spa.

Articles for Robert Montaudo

CRM + Customer Service = Long-Term Results

Four steps for improving the front-line retail experience through back-end data.