Jeff Erhardt is CEO of Wise.io, which delivers predictive applications built on machine learning technology to simultaneously optimize customer service operations and deliver an exceptional customer experience. Previously, he was COO at Revolution Analytics. He holds an engineering degree from Cornell and an MBA from the Wharton School.
6 Ways Machine Learning Can Generate More CRM Value
Making sense of data, becoming more efficient, and, most important, pleasing customers can now be done on a large scale.