Biographical Information

Sean Erickson

Sean Erickson is the EVP, Chief Marketing & Infrastructure Officer for Sitela global leader in outsourced customer care innovation. Sitel provides outstanding customer experiences on behalf of some of the world’s best known brands, operating in approximately 108 facilities in 21 countries, supporting client customers located in 62 countries in 40 languages.

Articles for Sean Erickson

Revolutionizing Customer Service with the Internet of Things

The IoT is altering our technology landscape—and it will require a change in culture as well.