Biographical Information

Jill Hewitt

Jill Hewitt, a customer experience designer at Catalyst, has been designing, researching and evaluating user interfaces across a variety of platforms, including Web, mobile, public kiosks, and hardware devices, for more than 15 years. She has improved customer experiences for major Fortune 1000 brands, including UPS, NPR, Turner Broadcasting, Dell, and Paychex. 

Articles for Jill Hewitt

Why You Need a Customer Experience Map

The best way to get inside your customers' heads—and keep them happy—is to chart their journey.