Biographical Information

Garrison Wynn

Garrison Wynn is a keynote speaker and best-selling author of The REAL Truth About Success and The Cow Bell Principle. He has been a contributor for The Washington Post, featured in Inc. and Forbes magazine, and speaks on personal influence at conventions worldwide. He can be reached at

Articles for Garrison Wynn

Why No One Wants the Job You’re Offering

Amazingly, we have more jobs than we have people to fill them. What is happening?

Does AI's ROI Mean Humans Are SOL?

OMG, no! They need each other to do their best work

Are You Prepared to Parent Your New Young Hires?

Younger workers need to learn how to handle customers—and how to handle themselves

Heroes and Cowards (and Contact Center Agents) Feel the Same Fear

But the actions they take are what separate them.

Freaking Out Over Customers Is Not a Lifestyle

Get real about the false foundation of stress

How the Millennial Mind-Set Could Affect the Workforce—for the Better

Can we achieve more by working less?

Do Your Call Center Agents Think They Have a Good Job?

Engaged workers will feel connected to the bigger picture

The Call Center: Talk About Issues!

Three observations on keeping—and cultivating—agent talent