Biographical Information

Scott Hays

Scott Hays is senior director of product marketing for KANA Software. Based in Silicon Valley, Calif., KANA works with more than 900 enterprises, including many of the Fortune 500 and more than 250 government agencies. For more information, visit and follow KANA on Twitter @KANAsoftware.

Articles for Scott Hays

Three Tips for Making the Most of Postholiday Returns

Simple steps to use postholiday returns as a customer service opportunity.