Biographical Information

Shelley F. Hall

Shelley F. Hall is principal and managing director of Catalytic Management and, as a consultant, helps companies accelerate business growth through sales effectiveness, customer loyalty, and process improvement.

Articles for Shelley F. Hall

Keep Your Customers by Keeping Your Promises

Your brand, and your customers, deserve more than lip service.

Five Actions to Sustain Customer Service Improvement Initiatives

Keep your company from falling short of success.