Biographical Information
Mike Hennessy is the vice president of marketing at Intelliresponse.
Articles for Mike Hennessy
The Downside of Automated Responses
10 Apr 2015
Responsibility and strategy are key to using this growing technology.
Facing the Challenges of Fraudulent Web Traffic
02 Jan 2015
Tactics for keeping both good and bad bots from skewing your VOC results.
5 Best Practices for Deploying an Intelligent Virtual Assistant
28 Aug 2014
The right technology can help customers, increase sales, and boost your brand.
What We Can Learn from Customers' Craziest Questions
04 Oct 2013
Unusual queries serve up a goldmine of insight.