Biographical Information

Mike Hennessy

Mike Hennessy is the vice president of marketing at Intelliresponse.

Articles for Mike Hennessy

The Downside of Automated Responses

Responsibility and strategy are key to using this growing technology.

Facing the Challenges of Fraudulent Web Traffic

Tactics for keeping both good and bad bots from skewing your VOC results.

5 Best Practices for Deploying an Intelligent Virtual Assistant

The right technology can help customers, increase sales, and boost your brand.

What We Can Learn from Customers' Craziest Questions

Unusual queries serve up a goldmine of insight.