Articles for Mike Hennessy
The Downside of Automated Responses
Responsibility and strategy are key to using this growing technology.
Facing the Challenges of Fraudulent Web Traffic
Tactics for keeping both good and bad bots from skewing your VOC results.
5 Best Practices for Deploying an Intelligent Virtual Assistant
The right technology can help customers, increase sales, and boost your brand.
What We Can Learn from Customers' Craziest Questions
Unusual queries serve up a goldmine of insight.