Biographical Information

John Goodman

John Goodman is an ASQ member and vice chairman of Customer Care Measurement & Consulting. His latest book is Customer Experience 3.0. You can reach him at or follow him on Twitter @Jgoodman888. 

Articles for John Goodman

The High Price of Ignoring Customer Input and Big Data

Five things world-class companies are doing right.

Giving Quality Initiatives the Respect They Deserve

Why companies are missing the consumer experience boat.