Biographical Information
John Goodman is an ASQ member and vice chairman of Customer Care Measurement & Consulting. His latest book is Customer Experience 3.0. You can reach him at jgoodman@customercarecm.com or follow him on Twitter @Jgoodman888.
Articles for John Goodman
The High Price of Ignoring Customer Input and Big Data
24 Oct 2014
Five things world-class companies are doing right.
Giving Quality Initiatives the Respect They Deserve
06 Sep 2013
Why companies are missing the consumer experience boat.