Articles for Harley Manning
How to Cut Costs With CX—and Prove It
Cutting costs in quantifiable ways is a win for customers and companies
Don’t Let Volatile Markets Block CX Investment
Delivering a great experience is always the right move
Can Better Customer Experience Improve Your Bottom Line?
A correlation exists, but it depends on your industry, your competitors, and your customers
Match Priorities with Practice
Emphasizing cost over experience is a losing proposition.