Biographical Information

Justin Lemrow

Justin Lemrow is the director of continuous improvement at Contact Solutions, managing the practice that focuses on two core objectives: increasing customer satisfaction and automating more transactions across customer solutions. He has more than a decade of process improvement experience in the telecommunications and technology sector, leveraging consulting experience at Accenture and driving operational efficiency at Sprint-Nextel.

Articles for Justin Lemrow

Is Your IVR a Customer Retention Engine, or Is It Driving Customers Away?

Analytics and process improvement put you in control of customer experience.