Biographical Information

Carol Borghesi

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Telecom consultant Carol Borghesi has more than 30 years' experience helping companies address customer experience and customer advocacy issues. She is founder and principal of Customers First Culture, a consulting firm that helps companies put customers at the heart of what they do. Previously, she has held positions at Canadian telecom company TELUS, British Telecom, and Bharti Airtel.

Articles for Carol Borghesi

Want to Put Customers First? Go Mobile First

Treating mobile as an afterthought is not an option.