Biographical Information
Stefanie Amini is the marketing director and specialist in customer success at WalkMe, an interactive online guidance system. She is also chief writer and editor of I Want It Now, a blog for customer service experts. Follow her @StefWalkMe .
Articles for Stefanie Amini
Five Essential Elements for Great Customer Service
28 Jun 2013
Don't use technology as a stand-in for the human touch.
Lower Your Service Costs
12 Oct 2012
Five tips to keep customers and employees happy without breaking the bank.