Biographical Information

Stefanie Amini

Stefanie Amini is the marketing director and specialist in customer success at WalkMe, an interactive online guidance system. She is also chief writer and editor of I Want It Now, a blog for customer service experts. Follow her @StefWalkMe . 

Articles for Stefanie Amini

Five Essential Elements for Great Customer Service

Don't use technology as a stand-in for the human touch.

Lower Your Service Costs

Five tips to keep customers and employees happy without breaking the bank.