Biographical Information

Marc Robinson

Marc Robinson is global director of product management for Sitel Work@Home Solutions, where he is responsible for the planning, execution, and delivery of the Work@Home product globally. He has more than 15 years of leadership experience in the contact center space, both as an outsourcer and as a consultant.

Articles for Marc Robinson

Protecting Customer Identities in a Work-at-Home Environment

An increase in the need for home-based agents means an increased emphasis on data security.