Biographical Information
Jeff Mason is vice president of marketing at Velaro, where he oversees the company's entire marketing function. Previously, he served as vice president of marketing at Social Solutions and cofounded Artifact Software. He was also vice president of corporate communications and marketing at Sequoia Software.
Articles for Jeff Mason
Training Customer Service Representatives for Live Chat
21 Dec 2012
A new platform brings a potential for misunderstanding.
Boost Live Chat to Drive Sales Leads
05 Oct 2012
Give agents and customers a helping hand with marketing intelligence tools.
Chat Up Your Customers for Increased Web Sales
25 May 2012
Next-generation live chat brings new levels of customer satisfaction.