Biographical Information

Jeff Mason

Jeff Mason is vice president of marketing at Velaro, where he oversees the company's entire marketing function. Previously, he served as vice president of marketing at Social Solutions and cofounded Artifact Software. He was also vice president of corporate communications and marketing at Sequoia Software.

Articles for Jeff Mason

Training Customer Service Representatives for Live Chat

A new platform brings a potential for misunderstanding.

Boost Live Chat to Drive Sales Leads

Give agents and customers a helping hand with marketing intelligence tools.

Chat Up Your Customers for Increased Web Sales

Next-generation live chat brings new levels of customer satisfaction.