Biographical Information

Vijay Muthupalaniappan

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Vijay Muthupalaniappan is an associate consultant with Infosys Ltd. He has worked as a business analyst and CRM consultant in a large CRM transformation program for a U.S.-based legal publishing company and an Australia-based telecom company. He can be reached at

Articles for Vijay Muthupalaniappan

Build a Great Customer Experience Using Your CRM Platform

Extract, engage, entice.

Leveraging the Power of Web 2.0 to Engage the Social Customer

What business owners need to know about social CRM