Biographical Information
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Vijay Muthupalaniappan is an associate consultant with Infosys Ltd. He has worked as a business analyst and CRM consultant in a large CRM transformation program for a U.S.-based legal publishing company and an Australia-based telecom company. He can be reached at Vijay_m02@infosys.com.
Articles for Vijay Muthupalaniappan
Build a Great Customer Experience Using Your CRM Platform
24 Feb 2012
Extract, engage, entice.
Leveraging the Power of Web 2.0 to Engage the Social Customer
02 Nov 2011
What business owners need to know about social CRM