Biographical Information
Grant Johnson is chief marketing officer at SDL, a provider of global customer experience management technologies and services.
Articles for Grant Johnson
Engage and Keep Customers with a Dedicated CXM Approach
13 Sep 2013
A three-step plan to cultivating consumer loyalty.
Customer Centricity Begins Where a 360-Degree View Ends
15 Jul 2011
A 360-degree view of the customer is a window to all customer interactions